This policy explains how UCB Business Solutions LLC ("UCB", "we", "us") delivers the services you order, how long they take, and our cancellation and refund terms.
What we sell
We provide professional services for non-resident business owners: US company formation (LLC and corporation), EIN and ITIN applications, help opening US bank and payment accounts, registered agent services, US business address and virtual office add-ons, DBA registration, annual reports, tax filing, and company changes or closure. We do not sell physical products.
How you order and pay
- You choose a service and place your order online at customer.ucbsolutions.com, uploading the documents we ask for.
- Our team reviews your order and documents and confirms the total.
- We send you a secure payment link. Payments are made by card through Stripe (or by bank transfer where we agree it). Prices are in US dollars.
- Work starts once payment is received and your documents are complete.
The price shown on our website for a service includes our fee and, where stated, the state filing fee and first-year registered agent fee.
How we deliver
All services are delivered electronically. Your documents (for example articles of organization, EIN confirmation letter, operating agreement, filing receipts) are sent to you by email and are available in your customer portal. We update you by WhatsApp and email at each stage. For the US business address and virtual office add-ons, mail is received at your US address and scanned or forwarded as described in the add-on.
Delivery times
Each service page shows typical timings. In general:
- Company formation: usually 3 to 19 business days to state approval, depending on the state.
- EIN: usually 1 to 4 weeks for non-residents after the company is formed.
- ITIN: usually 7 to 9 weeks.
- Bank and payment accounts: a few weeks, depending on the bank's own review.
Timings depend on state offices, the IRS, banks and other third parties, which we do not control. We will tell you promptly about any delay.
Cancellations
You can cancel an order at any time by emailing enquiries@ucbsolutions.com or messaging us on WhatsApp.
- Before we submit anything to a state, the IRS or a bank: we refund your payment in full.
- After a filing has been submitted: government and state fees, and registered agent fees already paid on your behalf, cannot be recovered. We refund any part of the service we have not started.
Refunds
- If we cannot deliver a service you paid for, we refund it in full.
- If a state rejects a filing because of an error on our side, we correct and refile at no cost to you.
- If a filing is rejected because the company name is not available or information you gave was incorrect, we refile with your corrected details; any new state fee is payable by you.
- Bank, payment platform and IRS decisions (for example a bank declining an application) are made by those institutions. Our fee covers preparing and submitting your application and is not refundable once the application has been submitted.
- Renewals and add-ons (registered agent, US address, virtual office) are not charged automatically. You can cancel them in your customer portal at any time; the period already paid is not refunded, and you will not be charged again.
Approved refunds are paid to the original payment method within 5 to 10 business days.
Disputes
If you are unhappy with a service, please contact us first at enquiries@ucbsolutions.com so we can put it right. We reply within one business day.
Contact us
UCB Business Solutions LLC, 1827 11th Ave Unit 2155, Helena, MT 59601, USA. Email enquiries@ucbsolutions.com, WhatsApp +91 8105 199 399.